OPERATIONAL SUPPORT RISK
75 horas
Operational support risk refers to the potential disruptions, inefficiencies, or failures within the support systems that facilitate an organization's core business operations. This course provides an in-depth understanding of the risks associated with the operational support functions, including IT systems, human resources, supply chain management, customer service, and internal processes. Participants will learn how to identify, assess, and mitigate risks that may impact the reliability and efficiency of the support services that are vital for daily operations.
The course will cover risk management strategies specific to operational support functions, focusing on minimizing downtime, reducing service disruptions, and ensuring business continuity. Additionally, it will explore the role of technology and process optimization in supporting risk management practices in operational support areas. By the end of the course, participants will be equipped with the tools and techniques necessary to create a resilient operational support framework within their organizations.
Discover the key modules and concepts
Introduction to Operational Support Risk
- Overview of operational support risk and its impact on organizational efficiency.
- Key risk factors in operational support: IT failures, human error, communication breakdowns, and resource shortages.
- Understanding the interconnectedness between core business operations and support services.
Risk Assessment in Operational Support Systems
- Methods for identifying and assessing risks in support functions: IT systems, HR management, and customer support.
- Risk mapping and process audits: tools for identifying weak points in operational support.
- Techniques for quantifying operational support risk and determining its potential impact on business continuity.
Mitigating Operational Support Risks
- Developing risk mitigation strategies for IT systems, human resources, and customer service functions.
- Best practices for enhancing system resilience: backup systems, redundancy, and automation.
- Training and process improvements to reduce human error and ensure consistent service delivery.
Business Continuity and Crisis Management in Operational Support
- Building business continuity plans to address potential disruptions in operational support services.
- Crisis management frameworks for minimizing operational downtime and maintaining service levels.
- The role of communication in crisis management: internal and external stakeholders, including customers.
admission process
Meet our Faculty
Our exclusive “Learn by doing” method, allows our staff to track student progress more effectively which help them to identify a student's strengths, weaknesses and requirements. Better communication takes place through our hybrid learning methodology, as students can use our different digital platforms to connect and stay in touch with teachers and peers.
